Having the right people working in your tourism business makes good business sense. If supported properly, your staff can be your wisest investment and biggest asset, helping to increase customer loyalty, customer spending and your business’ reputation.
Check out the links below for toolkits to support employees, and advice to improve customers’ experience before, during and after a tour, stay or destination experience.
A good customer experience is vital for all tourism businesses, so getting your staff and service right is important. Check out the link below for guides to recruiting, toolkits for maintaining quality and resources for ensuring accessibility.
Business Queensland has a range of resources available, covering a wide variety like employment, training, workplace health & safety, and creating pathways to support indigenous staff.